Submit your skincare questions to Dr. Agnes, CEO of Herborium and natural medicine expert
We're confident AcnEase can treat your acne skin problems quickly, safely, and effectively. We stand behind our product and provide for a Satisfaction Guarantee good within 60 days of your first purchase. If you try AcnEase according to the directions, and haven't seen any improvement, follow the directions below, and we'll refund the unused part of your purchase. Please note we will reimburse only for a return of full and unopened bottles for the first purchase only .
Please follow the simple steps below to take advantage of this guarantee:
The Satisfaction Guarantee is only valid for up to 60 days from the original date of the first purchase.
PLEASE ALLOW 6-8 WEEKS FOR THE REFUND TO APPEAR ON YOUR CREDIT CARD STATEMENT. Herborium processes the refund within 7 business days from the time of receiving your return, but your credit card company must process this transaction and credit your account.
PayPal refunds are subject to an additional 4.4% deduction; this deduction is collected automatically by PayPal for using their money transfer capabilities. Regretfully we are not able to refund this fee. Herborium will issue a refund in the form of a PayPal "quasi-cash" payment for the amount of the refund.Herborium is not liable for any other fees or penalties levied by any Credit Card Company, Bank or PayPal on the amount of return